Scoped operations diagnostic

Fix one broken payroll-benefits handoff.

When payroll, finance and a benefit provider show different answers, the first job is to establish what should happen, who owns each check and what evidence closes the issue.

Proposed fee: R15,000

The fee is confirmed in a written quote before any paid work begins. The quote also confirms scope, acceptance criteria, VAT treatment, total payable, payment terms and delivery terms.

Request a free fit check

No payment is taken by this page. The first discussion is free.

What you receive

A map of the one agreed handoff and its decision points.
An issue register showing what is known, missing and waiting for evidence.
Written checks your team can repeat without guessing the cause of a mismatch.
A decision note that states the next action, owner and evidence needed to close the issue.
One review round where it is included in the written quote.

A good fit

This review is designed for an unresolved administration problem where payroll, finance, HR or a provider handoff is unclear; there is a named decision owner; and the problem can be explained using a walkthrough, blank layouts and non-personal process information.

Typical examples include unclear contribution periods, missing allocation references, duplicate handoffs, ownership gaps and recurring reconciliation questions.

Not included

Live employee, payroll, policy or health-record reconciliation.
Changing payroll, provider systems, payments or insurance cover.
Insurance, tax, legal or financial advice.
A promise that money is owed or recoverable before the evidence supports that conclusion.

How the engagement works

Fit check. Describe one unresolved handoff without personal records.
Written scope. We agree the buyer, problem, deliverables, acceptance criteria, price and handling terms.
Review. Khusela maps the process and documents the missing checks and next decision.
Buyer review. The named reviewer checks the outputs against the agreed acceptance criteria.
Acceptance. Delivery is counted complete only when the buyer records acceptance; silence is not acceptance.

This is a process-review service, not an insurance purchase.

A paid process review validates demand for this operations service. It does not establish an insurer partnership, activate cover or prove demand for a future provider-benefit purchase.

Start with the problem, not the files.

Tell us what step is unresolved, who needs the answer and what successful resolution would look like. Leave employee names, ID numbers, payroll figures, policy details and health records out of the first enquiry.

Request a fit check