Sample process review

What you get from a review.

A worked example of a payroll query, the missing checks and who needs to act.

This example uses made-up records.

It is not client work. The organisations, people, dates and amounts are fictional. No money was recovered.

The problem

A payroll report shows R95 deducted for member DEMO003 in August 2026. The provider shows R80 allocated, with a posting date of 2 September but no contribution period.

The payroll team sees a R15 difference and asks finance whether to request a correction. Finance cannot yet tell whether the two entries belong together.

The next action

Ask the provider which contribution period the R80 belongs to and request the reference linking it to that period. Keep the issue open until finance has enough information to compare the entries.

A difference in amounts alone does not justify a correction or prove that money is owed.

Who does what

Payroll: supply the payroll reference and contribution period.
Provider contact: request the allocation reference and period through the existing support channel.
Finance: review whether the entries can be compared and record the decision.
Authorised approver: approve any later change through the employer’s normal process.

The issue register

Case: EX-01 · DEMO003
Payroll reference: PAY-08-003 · August 2026
Provider reference: ALLOC-003 · contribution period unknown
Status: Waiting for period evidence
Next review: When the support answer arrives, or the provider confirms the evidence is unavailable.
To close the case: Record the source references, agreed period and finance decision. Any remaining amount difference still needs an explanation.

Checks the team can repeat

Confirm the period before comparing amounts.
Flag missing or duplicate records for review.
Record an amount difference without guessing its cause.
Keep approval separate from checking the figures.

These are worked process checks, not results from a customer’s system. Khusela does not change payroll, payments or cover.

Want this structure for your process?

The paid review uses your walkthrough, blank layouts and non-personal instructions to produce a process map, issue register, written checks and decision note.

Proposed fee: R15,000. A written quote confirms scope, acceptance criteria, VAT treatment, total payable and delivery terms before paid work begins.

See the paid process review

The first fit check is free. If existing software or provider support solves the issue, use that route.